Delivering Successful Change in Local Government

In recent years, significant pressure has been put on local government as a whole to improve the quality and efficiency of its support services. CPA has driven performance standards while the targets laid down by Gershon have required significant year on year cost reductions from local authorities and their back office operations in particular. Xayce has been a key partner for a number of authorities in enabling them to both define and deliver the changes required to make these improvements.

Bringing our sector knowledge and experience, best practice understanding, and project and change management capability we help support our clients success in 4 key areas.

• We have helped to design and deliver new Shared Services operations for a number of authorities. These have incorporated the full range of Support Services activities including, Financial Management, Income and Payments, Procurement, Human Resources, and Payroll.

• We have supported significant changes to individual departments such as Finance, HR, and Procurement through our Back Office Transformation methods and techniques. We utilise our process and organisational analysis skills, and our best practice templates to help our clients rapidly specify improvements and support them in the delivery of those improvements

• We have driven real benefits from under-performing ERP investments through our Benefits Realisation strategies and methods.

• We have introduced Performance Management frameworks to enable proper assessment of operational performance particularly in the back office.

Our engagements can cover one or all of these disciplines depending on client needs and circumstances.

Have a look at our Insight for Local Government.

For more information about our work in Local Government please email Peter Busby, peter.busby@xayce.com or contact the Xayce office on 01252 773333.